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What if I want other valves, pumps or electronics?
It’s not available with other manufacturers equipment. To provide a reliable, tested and proven system it is only available as a complete package from IDEX Fire & Safety.
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Can I buy it now?
Yes. SAM is available to specify now and we’re excited you’re ready to transform your pump operations.
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What happens if the control screen fails?
There are multiple layers of redundancy. Within the SAM system. If the screen itself fails then you can operate from a second SAM screen, the tablet or optional navigator controllers on the panel. If all else fails, every valve has a manual override on it that can be used to open and close the valves. The engine speed can still be controlled from either the pump controller or the Twister.
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What are my backups?
There are several options for backups to the system today. Check out more details in the Trust Sam section here.
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What temperature will the system work in?
The system is designed, tested and proven to work from -40°F to 130°F
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What is the range of the tablet?
The tablet is designed to allow freedom of movement around the truck and allow the operator to be positioned where they can be most effective. It is not intended to be a long distance control device and each department should establish appropriate operating procedures for your department. Reliable operation has been tested and proven from normal pump operator positions on the fireground.
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How does it communicate with the truck?
It communicates on a closed wifi network that is dedicated to only the tablet and not able to be used for anything else.
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So you’re telling me there is a router on the truck? Is it like the one in my living room?
The wireless tablet uses secure wireless technology. It’s not like the router in your home or work. It only communicates with the tablet and nothing else and is a dedicated link back to the truck. You can’t log into it with your phone or laptop.
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What voltage does the system operate on?
The system is a 12V system and designed to be used with 12V DC power supplied to it.
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How does the system communicate with all of the components?
SAM’s backbone is the standard J1939 CAN bus communication protocol that has been around for decades and is reliable and proven. The system communicates the same way the engine and transmission and pump pressure governor communicate on the chassis.
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How many intakes can I operate from the control center?
Up to 4 intakes can be controlled from the control center.
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Will the system alert me if there is a problem?
The system comes standard with a speaker to alert the operator and others on the fireground when critical events are happening with the waterflow or truck. It includes beeps to get the operators attention followed by spoken details of what is happening so the operator can react right away.